Leading experts share their thoughts on the
application of principles of hospitality to healthcare.
Dr. Leonard Berry
Distinguished Professor of Marketing, Texas A & M University
“On the patient/doctor relationship”
Dr. Greg Burke
Chief Patient Experience Officer, Geisinger Health System
“On Geisinger’s innovative Proven Experience™”
Laurence Geller, CBE
Founder – LoveDay Dementia & Senior Care, Chairman – Geller Capital Partners
“On going ‘above and beyond’”
Michael Leven
Former President & CEO, Holiday Inn Hotels & Resorts
“On ensuring customer satisfaction”
Edward Mady
Former executive with Dorchester Collection, Ritz-Carlton, Four Seasons, Fairmont, and The Helmsley Palace, Hotels magazine 2017 Hotelier of the World
“On the art of creating customer relationships”
Horst Schulze
Former President & CEO, The Ritz-Carlton Hotel Company
“On achieving service excellence”
Dr. Jason Wolf
President & CEO, The Beryl Institute
“On the evolution of hospitality in healthcare”