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1. The Need For Hospitable Healthcare
2. Hospitality in Healthcare: The PAEER Model
3. Prepare: The “P” in PAEER
4. Anticipate: The “A” in PAEER
5. Engage: The First “E” in PAEER
6. Evaluate: The Second “E” in PAEER
7. Reward: The “R” in PAEER
8. The ROI
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Author Bios
Stowe Shoemaker, Ph.D.
Peter C. Yesawich, Ph.D.
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